The Nature of Communication The ability to communicate is important in developing & maintaining relationships The ability to communicate is important in developing & maintaining relationships Communication: a transactional process Communication: a transactional process Involves conveying symbols, words, gestures, movements Involves conveying symbols, words, gestures, movements Goal of establishing human contact: exchanging information, and reinforcing or changing attitudes & behaviors Goal of establishing human contact: exchanging information, and reinforcing or changing attitudes & behaviors
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