Client Engagement and Partnering
{"Image DocumentName": "Client Engagement and Partnering", "Image ImageDescription": "Target Audience: Operational staff, Task Team Leaders, Managers. Learning Objectives: Understand the definition of collaboration and partnering. Learn the tools to engage with clients in a collaborative manner. Apply new knowledge and skills through a series of exercises. Course Description: This course is designed to address the role of the Bank s operational staff in collaboratively engaging with. clients. The course provides tools and tips for use in creating opportunities for collaboration and engaging clients. strategically. The course builds on the content presented in a two part e-learning program which. participants have to complete before the face-to-face session. Through simulated interactive exercises and role plays as well as analysis of real-life situations participants will. learn about establishing and sustaining collaborative client relationships in complex operational environments. The process of client mapping will be highlighted as a process for assessing and prioritizing the potential. relationships. Communication tools such as advocacy and inquiry will be applied to improve interaction and. discussions between clients and partners as well as between team members and colleagues. Those skills will. also be applied in a simulated meeting context in recognition of how vital effective meetings are to productive. collaboration. Finally the course is culminated with a follow-through action planning process.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}