Procedures for managing adverse behaviour in a crowd control environment
{"Image DocumentName": "Procedures for managing adverse behaviour in a crowd control environment", "Image ImageDescription": "Verbal abuse In accordance with legal requirements NOTE: Under the Supply and Sale of Liquor Act it is an offence to allow drunkenness or disorderly conduct in a licensed premise. Verbal abuse could be considered disorderly conduct if occurring in a licensed premise, and as such any person continuing to act in this manner should be removed. In accordance with relevant instructions Safety of self and others is a priority. If verbal abuse is directed at patron or colleague: Observe and record activities, approach and intervene if safe to do so, or call for back up. Isolate parties involved if practicable to do so. If situation can be resolved, withdraw but continue to observe and record details of activities. If verbal abuse is directed at self: Remain calm and objective, do not become aggressive in retaliation. Try to soothe the situation. Remove self to position of safety should situation escalate, call for back up if necessary. Isolate parties involved if practicable to do so. If situation can be resolved withdraw and continue to observe and record details of activities", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}