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{"Image DocumentName": "AACC 6.2 Agent Greetings Allows agents to pre-record greeting", "Image ImageDescription": "Agents can record different greetings for each skillset to which they are assigned. Greetings automatically played at start of interaction; gives agent a moment to review customer information. Option to use different greetings for different times of the call-taking day (morning \u2013 afternoon \u2013 evening) Default greetings for use if no skillset specific greeting has been recorded.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}