10 Government of CanadaGouvernement du Canada GOL Guiding Principles - Consequences for Government To achieve benefits to citizens, the GOL initiative must be:  Co-ordinated: to achieve progress across GoC (common infrastructure, policies, etc.)  Collaborative: across departments and jurisdictions, involving the private and not-for profit sectors  Cost neutral across service delivery channels: increase use of self- service channels for routine transactions  Transformative: move towards service re-engineering and integration, over time, where it makes sense  Innovative: use proven best-of-breed technologies and private sector partnerships
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