www.vocalcom.com Real-Time Management  Fully customizable Supervision –Real-time voice and data monitoring –Extended visibility multi-screen view –Supervision interactive toolbar –Coach, listen, take control, IM, record –Real-time dashboard view –Standard and customizable 'KPI busting' performance indicators –Unified multi-media reporting 14
{"Image DocumentName": "Cloud Contact CenterEasy, graphically designed agent apps, workspaces and IVR.", "Image ImageDescription": "\u2018Action Builder\u2019 makes it easy to \u2018get connected\u2019 to existing applications. 1000\u2019s seat Contact Center IVR via a single module of \u2018Interface Designer\u2019 Entirely cloud based, fully featured, multi-channel Contact Center Presenter Notes We make it easy to get started and continuously improve also. Graphical designers are provided to create the agent workspace as we call it, their unified desktop, the screen scripts or even \u2018micro-applications\u2019 and the IVR. Click and drag, intuitive features. A market defining full featured, multi-channel Cloud Contact Center solution.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}