The search for customer value
{"Image DocumentName": "The search for customer value", "Image ImageDescription": "The danger of making assumptions. we know what our customers want bung in some customer service just make it cheaper or, perhaps, take customer value seriously?", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}