Respond to incoming telephone calls Performance Criteria for this Element are: 1.1 Answer calls promptly in an appropriate manner in accordance with e
{"Image DocumentName": "Respond to incoming telephone calls", "Image ImageDescription": "Performance Criteria for this Element are: 1.1 Answer calls promptly in an appropriate manner in accordance with enterprise standards. 1.2 Offer friendly assistance to the caller and accurately establish the purpose of the call. 1.3 Repeat call details to the caller to confirm understanding. 1.4 Answer caller enquiries promptly or transfer caller to the appropriate location or person. (Continued) Trainer identifies for students the Performance Criteria for this Element, as listed on the slide.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}