Why patient and family engagement
{"Image DocumentName": "Why patient and family engagement?", "Image ImageDescription": "[Adapt to hospital] [Include story from leadership about importance of patient and family engagement and goals for effort] Research shows patient-centered approaches can improve: Patient safety. Patient outcomes, including emotional health, functioning, and pain control. Patient experience. [Include specific goals / data for hospital] [Discuss specific hospital goals related to patient and family engagement, including how they relate to initiatives to improve hospital quality and safety.] Various studies indicate that the effects of engaging patients and families translate into measurable improvements in quality and safety: Improved patient safety. Better communication, realized through patient and family engagement, has a direct impact on patient safety. For example, one study found that more than 70 percent of adverse events are caused by breakdowns in communication among caregivers and between caregivers and patients.1 In addition, studies show that patients who are informed and engaged can help improve safety through informed choices, safe medication use, infection control initiatives, observing care processes, reporting complications, and practicing self-management. 2 When patients and families are engaged in their care, an extra set of eyes and ears is available to help catch and prevent safety issues. Improved patient outcomes. Adopting patient-centered care strategies and engaging patients actively in their health care also has the potential to improve health outcomes. In a review of the literature, Debra Roter found that patient-centered care, realized through effective communication, had a positive effect on patient outcomes \u2014 specifically, emotional health, symptom resolution, functioning, pain control, and physiologic measures such as blood pressure and blood sugar levels.3. Improved scores on public reports of patient experiences of care. The Centers for Medicare & Medicaid Services (CMS) publishes hospitals\u2019 patient experience scores on its public Web site (www.hospitalcompare.hhs.gov). The scores are based on a standardized survey known as the CAHPS\u00ae Hospital Survey. Many of the measures from the CAHPS Hospital Survey \u2014 particularly those related to patient-provider communication, pain management, and the provision of discharge information \u2014 reflect key elements of patient and family engagement. Hospitals that have implemented strategies to improve patient engagement and the patient centeredness of care have seen subsequent improvements in patients\u2019 ratings of care.4. References: 1. Sentinel event root cause and trend data. Improving America\u2019s hospitals: the Joint Commission\u2019s annual report on quality and safety; Available at  Accessed July 23, Coulter A, Ellins J. Analysis: effectiveness of strategies for informing, educating, and involving patients. BMJ 2007;335(24) Roter D. Which facets of communication have strong effects on outcome: a meta-analysis. In: Steward M, Roter D eds. Communicating with medical patients. Newbury Park, CA: Sage; Iacono S. Planetree philosophy: a study on the relationship of patient satisfaction and utilization of a Planetree model in care delivery. PlaneTalk; Strategy 3: Nurse Bedside Shift Report (Tool 3) Strategy 3: Nurse Bedside Shift Report Training (Tool 3)", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}