CRM Software Dua Kategori Utama CRM 1. Operational CRM
{"Image DocumentName": "CRM Software Dua Kategori Utama CRM 1. Operational CRM", "Image ImageDescription": "Customer-facing applications, e.g. tools for sales force automation, call center and customer service support, marketing automation. 2. Analytical CRM. Applications that analyze (OLAP, data mining, etc.) customer data. Based on data warehouses consolidating data from operational CRM systems and customer touch points. One important output: Customer lifetime value (CLTV) CLTV: Nilai berdasarkan pendapatan yang dihasilkan oleh pelanggan, pengeluaran dalam memperoleh dan melayani pelanggan dan yang diharapkan dari hubungan antara pelanggan dan perusahaan.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}