In a previous life: Understanding of procurement
{"Image DocumentName": "In a previous life: Understanding of procurement", "Image ImageDescription": "Staff and tenant involvement in efficiency savings. Business reengineering. Challenge from leaders and Boards/Councils. Awareness of how staff contributed to goals. Balancing service delivery with other organisational goals. Procurement: \u2022 Poor quality corporate/service specific procurement strategies and/or the ineffective application and monitoring of these. \u2022 A lack of understanding of the benefits of modern procurement practice including partnering and how Egan, Byatt and Latham. based principles are applied. \u2022 Political resistance and/or weaknesses within governance arrangements to apply robust challenge and competition to existing. service providers. \u2022 Innovative approaches being developed to procurement of materials through consortia and supply chain management. Inadequate customer focus: \u2022 Cultural issues within an organisation manifesting themselves in procurement decisions being taken in the best interests of the. organisation or workforce rather than the customer. \u2022 Customer consultation that focuses on detail rather than principle and planning. Business re engineering. \u2022 Innovative approaches to identifying and cutting out organisational waste including use of mobile technology to manage repair. visits and the reduction of invoice processing. Governance issues: \u2022 Lack of challenge from board members or councillors on VFM issues. \u2022 Inappropriate accounting practices. Performance management: \u2022 Poor performance management with an absence of measurement of the outcomes and impact of procurement decisions. \u2022 An assumption that procurement and VFM considerations only apply to repairs and maintenance services and not all aspects of. the housing service, including other landlord services, strategic functions and non-HRA services. \u2022 A growing awareness of how organisations are to benefit and meet their individual requirements to contribute to the wider sector. targets for achieving efficiency gains. Housing association specific issues: \u2022 Over emphasis on viability and financial strength, with a resulting loss of focus on service provision and accountability. \u2022 No clear link between rent and services: building reserves, raising salaries or developing new office space rather than improving. services. In top-performing housing associations, viability and financial strength are pursued for a social purpose. This is. through maintaining and improving service delivery to existing tenants and neighbourhoods, while also balancing this with. making long-term investment decisions to develop new homes and services.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}