Re-engineering versus TQM
{"Image DocumentName": "Re-engineering versus TQM", "Image ImageDescription": "Continue verandering. Verbeteren. Bottom up. Radicale verandering. Herontwerpen. Top down. While both emphasize process and customer satisfaction, reengineering and TQM diverge dramatically. While TQM seeks incremental improvements to an existing system, reengineering pursues quantum leaps in performance by eliminating redundant operations and starting over. TQM relies on bottom-up, participative decision making to plan and execute the program. Reengineering is top-management driven, an essentially non-democratic process. Implications for employees. Reengineering is gaining momentum in business and industry because in today\u2019s competitive global marketplace, companies must reengineer their work processes just to survive. Some experts say that reengineering will eliminate between 1 million and 2.5 million jobs each year for the foreseeable future. When reengineering occurs, workers suffer from anxiety caused by taking on new tasks and discarding long-established work practices and social networks. Those who keep their jobs will find that their jobs have changed. The new jobs will require a wider range of skills and offer more challenges and higher pay. Pearson Education, Hoofdstuk 14.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}