©Matti Haverila, Infacs Oy Examples of service related purchasing criteria Tangibles: Appearance of physical facilities, equipment, personnel, and com
{"Image DocumentName": "Examples of service related purchasing criteria", "Image ImageDescription": "Tangibles: Appearance of physical facilities, equipment, personnel, and communication materials. Reliability: Ability to perform the promised service dependably and accurately. Responsiveness: Willingness to help customers and provide prompt service. Assurance: Knowledge and courtesy of employees and their ability to inspire trust and confidence. Empathy: The caring, individualized attention the organization provides its customers.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}