Microsoft Operations Framework
{"Image DocumentName": "Microsoft Operations Framework", "Image ImageDescription": "Structured approach to achieving operational excellence. Collection of best practices, principles, and models. Guidance on achieving high availability, reliability, and security. 21 service management functions. Microsoft Operations Framework. MOF Quadrants. The MOF quadrants are as follows. The primary focus of the Manageability Services group falls in the Changing and Operating quadrants. Therefore, this presentation will mostly discuss these first two quadrants. Changing. The overall purpose of the Change quadrant and its SMFs is to introduce new service solutions, technologies, systems, applications, hardware, and processes. This is the Manageability Services group\u2019s field on a global basis. The Change quadrant includes the following SMFs: Change Management, Configuration Management, Release Management. Operating. The Operating quadrant is concerned with performing day-to-day operations tasks effectively and efficiently. Again, Manageability Services does this on a global basis. The Operating quadrant includes the following SMFs: Service Monitoring and Control, System Administration, Network Administration, Directory Services Administration, Security Administration, Storage Management, Job Scheduling. Supporting. The Supporting quadrant\u2019s focus is resolving incidents, problems, and inquiries in a timely, efficient manner. This quadrant is generally outside the scope of the Manageability Services group, except as it pertains to specific services that the group offers. The Supporting quadrant includes the following SMFs: Service Desk, Incident Management, Problem Management. Optimizing. The Optimizing quadrant drives changes to optimize cost, performance, capacity, and availability. This quadrant leads into, and is closely associated with, the Changing quadrant. The Manageability Services group performs many of this quadrant\u2019s services on a global basis. However, the group\u2019s primary focus is at the handoff to the Changing quadrant as the group implements the optimization designed by other groups. The Optimizing quadrant includes the following SMFs: Availability Management, Capacity Management, Service Level Management, Security Management, Infrastructure Engineering, Financial Management, Workforce Management, Service Continuity Management", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}