Soft Standards at Toyota in Japan
{"Image DocumentName": "Soft Standards at Toyota in Japan", "Image ImageDescription": "Standards for salespeople patterned after samurai behaviors: Assume the samurai warrior\u2019s waiting position by leaning five to ten degrees forward when a customer is looking at a car. Stand with left hand over right, fingers together and thumbs interlocked, as the samurais did to show they were not about to draw their swords. Display the Lexus Face, a closed-mouth smile intended to put customers at ease. Samurai warrior. waiting position 9-16.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}