performance contracts and service delivery in Reversing falling service delivery in quest of this same goal, kenya introduced  performance contracting not only improve service delivery but also to refocus the .
{"Image DocumentName": "Service contracts - considerations", "Image ImageDescription": "Making service expectations clear to suppliers (Service Level Agreements are effective for this) Determining performance. Ensuring the right people are used for service delivery. Maintaining consistency of service delivery, ie dealing with service variability. Because service is so often delivered by people maintaining consistency, of service delivery, is often a problem. Purchasers should ensure that the supplier engages the right people (check experience, qualifications etc).", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}