Literature review for service quality
{"Image DocumentName": "Literature Review The Lodging Quality Index and Its Relation to Customer Satisfaction.", "Image ImageDescription": "The lodging quality index (LQI) is a multidimensional scale developed by Getty et al. (2003) on the basis of SERVQUAL model. The process of the LQI scale began with 10 dimensions that was originally in the first version of SERVQUAL (Parasuraman, Zeithaml, & Berry, 1985) After the purification and validation, a pool of 26 items represented 5 dimensions, was kept in the final version of LQI (Juliet & Robert, 2003). The authors claimed that the LQI is a generic measure of hotel service quality. The 5 dimensions are: 1) Tangibility (eight items) refers to the functionality and appearance of the property. Eight items are related to the front desk, the hotel\u2019s interior and exterior, its surroundings, the cleanliness and brightness of hotel, and the atmosphere of hotel restaurants and shops.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}