Customer centricity is the dominant theme
{"Image DocumentName": "Customer centricity is the dominant theme", "Image ImageDescription": "Industry consolidation \u2013 emergence of pan-European and pan-Atlantic institutions. Commoditization \u2013 little scope for game-changing innovation and low barrier to entry. Relentless focus on customers \u2013 service seen as point of differentiation. focus on analytical techniques to drive advocacy. Channel integration to allow \u2018one view\u2019 for customers and banks. preference for best of breed self-evaluation, customer service, product customization etc. Competition from non-traditional sources \u2013 especially in payments as well as retailers. SME integration \u2013 bundled products, pricing, dedicated platforms, non-traditional offerings, supply chain and payment integration.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}