Figure 6: The distributed model of a help desk In the distributed model, first level help desk support is provided at geographic locations. Calls that
{"Image DocumentName": "Figure 6: The distributed model of a help desk", "Image ImageDescription": "TAFE NSW runs a help desk based on the distributed model. TAFE NSW covers the whole of NSW and is comprised of 12 institutes. Each institute has one or more local help desks. At head office (St Leonards) there is a central help desk and also all the support groups that supply and maintain the central administrative systems and network equipment for the whole State.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}