Welcome guest on arrival & establish appropriate rapport
{"Image DocumentName": "Welcome guest on arrival & establish appropriate rapport", "Image ImageDescription": "Conduct or participate in a staff briefing. Meet with management to discuss & organise the arrival. Trainer continues to explain to trainees the pre-arrival welcome activities that may need to be undertaken prior to the arrival of a valet-service guest: Conduct or participate in a staff briefing. Where a VIP is expected in the venue it is SOP for all staff to be briefed about: The name/s of those arriving \u2013 the VIP guest and all those in the party. Schedule for the party detailing what the guest/s will be doing and when they will be doing it. Allocation of roles and responsibilities to staff for service delivery to the guest and their party. Special arrangements made by the venue that are different to normal or standard practices and procedures as required by the guest and as organised by the venue for the guest. Things the staff must do and must not do while the guest and their party are in residence at the venue. Ancillary aspects of the visit such as Security arrangements, Media access to the guest, and Special events the guest will be hosting or attending. Meet with management to discuss and organise the arrival. This should address: Where the guest will arrive. Options may be for normal entry through the front doors of the venue, or discrete entry using an alternative (back or side) door. Expected time of arrival. Activities organised as part of the arrival covering issues such as: Registration. Introductions to staff and others. Media obligations and photo opportunities. Who will be present to greet the guest. In many instances there can be a need to accommodate attendance at the arrival of a VIP by Head office staff/management and/or dignitaries and officials. Media attendance \u2013 venues will always try to accommodate the media and give them access while at the same time protecting the guest. Security arrangements relating to crowd control, vehicle access and screening of individuals and luggage, items and cars. Transportation of luggage to the room \u2013 identifying how this will occur. The sequence in which \u2018welcoming the guest\u2019 will occur by identifying the order in which management, staff (including the valet) will be introduced to the guest.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}