How to Deal with Bad Behavior…  Try to address the underlying cause of the behavior: I see you are very stressed. Maybe I could help if you tell me w
{"Image DocumentName": "How to Deal with Bad Behavior\u2026", "Image ImageDescription": "Try to address the underlying cause of the behavior: I see you are very stressed. Maybe I could help if you tell me what\u2019s bothering you? If the conversation remains irrational, then know when to quit. Recognize whether behavior is a pattern or mishap; respond appropriately. From: The Civility Solution: What to Do When People are Rude, St Martin\u2019s Press, 2008.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}