Almost 95% of official complaints about care homes in Scotland were not fully investigated last year (Photo: Dmytro Zinkevych/Shutterstock)
{"Image ImageDescription": "To go with story by Alex Watson. Voice of the North leader Picture shows; Elderly patient and nurse in care home. Unknown. Supplied by Dmytro Zinkevych/Shutterstock Date; Unknown", "Image XResolution": "72", "Image YResolution": "72", "Image ResolutionUnit": "Pixels/Inch", "Image YCbCrPositioning": "Centered"}