15-35 Providing Support via Help Desk A single point of contact for all user inquiries and problems about a particular information system or for all u
{"Image DocumentName": "Providing Support via Help Desk", "Image ImageDescription": "A single point of contact for all user inquiries and problems about a particular information system or for all users in a particular department. Requires. Technical skills: extensive knowledge about how to use the system and typical problems that can be encountered. People skills: good listening and communication, dealing with complaints and frustrations.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}