Supplier Scorecard at UC
{"Image DocumentName": "Supplier Scorecard at UC", "Image ImageDescription": "The Fisher general lab supplies contract in the Life Sciences category is a good example of how supplier performance management can be built into a contract. Business Review Format. Once per quarter, the supplier will meet with UC to review sales data, changes to product offerings, promotions, accounting or management issues, and SLA reporting. Business reviews will be discussed in greater depth later in this section. SLA and Scorecards. The supplier is expected to maintain a list of all service level agreements and their adherence to targets. Service level performance, as reported by the supplier, is measured against the agreed to terms and included in the supplier\u2019s scorecard. Examples of the SLAs in the Fisher contract are as follows: Non-Exhaustive. Lead time. Returns. Rush delivery requests. Credits/reinvoice. Requests for reports. Delivery accuracy. Invoice/billing accuracy. Response time for service call. Order fill rate. Catalog updates. Product repair time. Backorder percentage. Quote turnaround time. Billing error correction. Return customer calls.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}