NxLeveL Guide for Micro- Entrepreneurs-OHD 11-8 General Guidelines for Dealing with a Complaint 1. LISTEN! 2. Recognize the customer's feelings 3. Apo
{"Image DocumentName": "General Guidelines for Dealing with a Complaint", "Image ImageDescription": "LISTEN! Recognize the customer\u2019s feelings. Apologize when it\u2019s the right thing to do. Clearly explain what you\u2019re going to do about the situation. Thank the customer for bringing the problem to your attention. Take action to make things right. NxLeveL Guide for Micro-Entrepreneurs-OHD 11-8.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}